Cancellation Policy
Last updated 2 November 2026
One-time orders
Because most of our food is prepared fresh for a specific delivery — and some items are soaked overnight the evening before — we can only cancel or change a one-time order before our kitchen has started preparing it. If you need to cancel or change an order, contact us on WhatsApp or by phone as soon as possible with your order number; we'll cancel it if preparation hasn't started yet. Once preparation has begun, we're not able to cancel that order — see our Refund Policy for what applies if something arrives wrong, damaged or missing.
Subscriptions — pausing
You can pause an active subscription yourself at any time, from My Plan in your account, for any date range up to that plan's pause allowance. Your subscription's end date simply moves out to make up the paused days — nothing is charged or refunded for a pause, since you haven't paid for those extra days yet.
Subscriptions — cancelling
Cancelling a subscription outright (rather than pausing it) isn't currently a self-service action in the app. Contact our support team on WhatsApp or by phone and we'll take care of it for you — let us know your account details and which subscription you'd like to cancel. Any refund due for undelivered days left on a cancelled subscription is handled under our Refund Policy.
Contact us
Reach us through the contact details shown in the footer of this site (phone, WhatsApp or email), or via the Support option in your account — the sooner you reach us, the more likely we can still help before preparation starts.