When a refund applies

• Your payment failed, was duplicated, or was deducted but the order wasn't actually placed.
• Your order (or a cancellable part of a subscription) was cancelled before our kitchen started preparing it — see our Cancellation Policy for what counts as cancellable.
• What arrived was wrong, damaged, or missing an item — let us know within a few hours of delivery, with a photo where possible, so we can verify and make it right.

When a refund doesn't apply

Once our kitchen has started preparing your order, we're not able to offer a refund for a simple change of mind — our food is made fresh to order, not held as stock. An allergic reaction to an ingredient that was accurately listed on the item's menu page also isn't grounds for a refund; please check listed ingredients and allergens before ordering if you have a food allergy.

How refunds are paid

Approved refunds are processed back through Cashfree to your original payment method (the same UPI ID, card or bank account you paid with) — we can't redirect a refund to a different account. Depending on your bank or payment provider, it can take a few business days for a refund to show up once we've processed it on our end.

How to request a refund

Contact us on WhatsApp or by phone with your order number and what went wrong, as soon as you notice it — the contact details are in the footer of this site and under Support in your account.