Delivery Policy
Last updated 2 November 2026
Where we deliver
We deliver only within our active delivery zones around our Hyderabad kitchen. Enter your address or share your location at checkout and we'll tell you straight away if it's covered — if a pincode isn't served yet, you can still let us know you're interested, which helps us decide where to expand next.
Delivery windows
Orders go out in a Morning or Evening slot. Because many of our bowls need their oats or bases to soak overnight, most items are only available for Morning delivery; same-day-prep items like salads can also be booked for an Evening slot. We don't deliver on Sundays. Placing your order before the daily cutoff time gets it into the next available delivery window — the app always shows you the earliest date your specific order can actually be delivered.
Delivery charge
Our delivery charge is based on the real distance between our kitchen and your delivery location, not a flat rate: it's free up to a set radius from the kitchen, and a per-kilometre charge applies only beyond that radius. Where possible we calculate this using actual road/route distance; if that can't be determined for a particular location, we fall back to straight-line distance instead — either way, the exact distance, which method was used, and the resulting charge are shown to you at checkout before you place your order, so what you see is exactly what you're charged.
Multiple kitchens
If we operate from more than one kitchen location in the future, your delivery charge will be calculated from whichever kitchen is actually fulfilling your order.
If something goes wrong with delivery
If your order doesn't arrive, arrives very late, or arrives damaged, contact us as soon as possible — see our Refund Policy for what happens next.
Contact us
For any question about delivery areas, timing or charges, reach us through the contact details shown in the footer of this site, or via the Support option in your account.